At TodayBargain.co.uk, your satisfaction is our priority. We strive to provide top-quality products, but if for any reason you’re not completely satisfied with your purchase, our easy return and exchange process ensures a smooth and hassle-free experience.
Return Policy:
- 30-Day Return Window: You can return any product within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it.
- Refunds: Once we receive your returned item and inspect its condition, we will process your refund within 7 business days. Refunds will be credited to your original payment method. Please note that shipping costs (if any) are non-refundable.
- Non-Returnable Items: For hygiene reasons, certain items such as grooming tools (e.g., hair-cutting tools) cannot be returned once used, unless there is a defect or the item was damaged during shipping.
Exchange Policy:
- If you wish to exchange a product (e.g., for a different size or color), you may do so within 30 days of purchase. The product must be in its original condition and packaging. Simply contact our customer service team, and we will guide you through the exchange process.
- Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 48 hours of delivery. We will arrange a replacement at no additional cost.
How to Initiate a Return or Exchange:
- Contact Us: Email our customer service team at support@todaybargain.co.uk with your order number and the reason for return or exchange.
- Prepare Your Package: Repack the item securely, including all original packaging and any accessories.
- Send It Back: We will provide you with a return label and instructions for sending the item back. Return shipping is free for damaged or incorrect items. For other returns, the cost of return shipping is your responsibility.
Important Notes:
- Returns and exchanges are subject to inspection upon arrival. If the returned item is not in its original condition, we reserve the right to deny the refund or exchange.
- For any further assistance or questions, our customer service team is always ready to help. Just reach out to us at support@todaybargain.co.uk.